BusinessWave® provides an unprecedented view into the telecommunications behaviors of businesses. It is segmented by geographic region as well as by employee-size segments, and provides information about:
Switching Equipment
Leased Private / Dedicated Lines
Company-owned Private Facilities
Wireless Services
Directory Advertising
Switched Access Lines and Spend
Regional Toll, Domestic and Int'l Long Distance Usage
800/WATS Service
Internet Services
Depending on the size of the firm, potential respondents are screened, based on their knowledge of telephone services or their responsibility for making telecommunications decisions. The survey process allows for the possibility of multiple respondents in the case where voice and data responsibilities are split.
SURVEY SECTIONS
Switch/Line Types
Information on the number, provider and average monthly spend is gathered for the following switching/line types:
POTS
Regular Lines
BRI ISDN Lines
DSL Lines
PBX System
Regular Lines/Trunks
PRI ISDN
DS0 Lines
Fractional T1 Lines
T1 Lines
T3 Lines
Centrex System
Regular Centrex Lines
BRI ISDN Lines
Key System
Regular lines
DS0 Lines
Fractional T1 Lines
T1 Lines
T3 Lines
Local Telecommunications Usage
Local service provider(s) and average monthly local spend are recorded. Respondents are also asked to allocate their usage on a percentage basis between voice and data.
Regional Toll, Domestic and International Spend
Each respondent is asked whether they use these specific services. For each positive response collected, the average monthly spend by provider and the estimate of voice versus data traffic are recorded.
Private/Dedicated Lines
For lines leased from telecommunications suppliers that provide private point-to-point communications within a company and do not provide access to the public switched network, the number of lines by type is gathered. Including:
T1 Lines
T3 Lines
Fractional T1 Lines
DSO Lines
Dedicated VGA (Tie)
Other Private / Lines Dedicate Lines
For each line type the following are collected: the provider(s); whether the line terminates in the local calling area, regional toll calling area or beyond; the average monthly spend on the various line types; percent split between voice and data.
Dedicated Facilities
For privately owned, dedicated facilities, such as private microwave or satellite systems, the DS0 line equivalents are determined, as well as the percentage of traffic that would be considered local, regional toll and long distance. The voice/data split is also established for these private networks.
800/WATS Service
If the respondent uses 800 or WATS service, the provider(s), average monthly spend, regional toll/long distance and voice/data splits are determined for both 800 and WATS services.
Wireless Service
For wireless service the type of service (e.g. PCS vs. Analog) and the provider(s) are established. For each provider the average monthly spend and data/voice split (if applicable) are determined.
Internet Service Topics include:
Company Web site
Use of hosting services
Sale of products via site
Employee access to the Internet
Type of Access
Use of Internet
Directory Advertising
This section of the survey explores the use of directory advertising in terms of provider, annual spend and the number of books for which the business location is listed.
Firmographics
The firmographics section determines such items as number of locations, headquarters status, and number of full-time employees at the location, in the nation and worldwide. We also establish type of building (e.g., sole occupant) in which the firm resides.
Bill Harvesting®
In order to validate self-reported results we also solicit copies of telecommunications bills from all survey respondents.
Learn more about BusinessWave®
We invite you to call and discuss with us how we can assess the issues, problems, needs and challenges facing your company.
